The reason we do what we do.

For us, customer satisfaction is non-negotiable.

As local builders, we think of our customers as neighbors. (And in some cases, they literally are.) So for us, customer service is no short-term sales tool, but a long-term commitment to quality. That’s why we go the extra mile by providing Personal Construction Coordinators who spend up to 100 hours on behalf of each client, personalizing the home to their tastes. Building multiple options into our home plans—and incorporating our clients’ own ideas for customizing. And managing our own warranty work, instead of delegating to a less-knowledgeable and motivated third-party service.

We stay in close communication to make sure every customer is happy—long after the closing—but we also value unbiased, outside evaluations. Celebrity Custom Homes is proud to be part of a select group of home builders, real estate developers and remodelers that rely on GuildQuality, a third-party customer satisfaction surveying company. According to GuildQuality, 98% of Celebrity customers would recommend us to a friend. (And yes, we’re aiming to win over that last 2%, too.) Read GuildQuality’s survey results here.