WHY WE DO WHAT WE DO
For us, customer satisfaction is non-negotiable
As local builders, we think of our customers as neighbors. (And in some cases, they literally are.) So for us, customer service is no short-term sales tool but a long-term commitment to quality. That’s why we go the extra mile by providing Personal Construction Coordinators who spend up to 100 hours on behalf of each client, personalizing every home to individual tastes. Building multiple options into our home plans — and incorporating our clients’ own ideas for customizing. And managing our own warranty work, instead of delegating to a less knowledgeable and less motivated third-party service.
We stay in close communication to make sure every customer is happy — long after closing — but we also value unbiased, outside evaluations. That’s why Celebrity Custom Homes is proud to be part of a select group of homebuilders, real estate developers and remodelers that rely on GuildQuality, a third-party customer satisfaction surveying company. According to GuildQuality, 97% of Celebrity customers would recommend us to a friend. (And yes, we’re aiming to win over that last 3% too.)
We are honored to have received the prestigious Guildmaster Award from Guild Quality. The award honors Celebrity’s commitment to customer satisfaction and leadership in the home building industry.You can check out our GuildQuality survey results here.
As local builders, we think of our customers as neighbors. (And in some cases, they literally are.) So for us, customer service is no short-term sales tool but a long-term commitment to quality. That’s why we go the extra mile by providing Personal Construction Coordinators who spend up to 100 hours on behalf of each client, personalizing every home to individual tastes. Building multiple options into our home plans — and incorporating our clients’ own ideas for customizing. And managing our own warranty work, instead of delegating to a less knowledgeable and less motivated third-party service.
We stay in close communication to make sure every customer is happy — long after closing — but we also value unbiased, outside evaluations. That’s why Celebrity Custom Homes is proud to be part of a select group of homebuilders, real estate developers and remodelers that rely on GuildQuality, a third-party customer satisfaction surveying company. According to GuildQuality, 97% of Celebrity customers would recommend us to a friend. (And yes, we’re aiming to win over that last 3% too.)
We are honored to have received the prestigious Guildmaster Award from Guild Quality. The award honors Celebrity’s commitment to customer satisfaction and leadership in the home building industry. You can check out our GuildQuality survey results here.
